1) Scope & Acceptance

By placing an order or using our services, you agree to this Returns & Refunds Policy. We may update this policy from time to time; the current version is published at https://iamcamping.com/ and takes effect immediately upon posting. If you do not agree, please do not place an order. Where this policy conflicts with applicable law, applicable law controls and your statutory rights are not affected.

2) Key Definitions

• Processing Time: The time before shipment shown on the product/order page.
• Business Day: Monday–Friday, excluding U.S. federal holidays.
• After‑Sales Period: Unless otherwise specified below, requests must be submitted within 7 days of delivery.
• Supplier: A third‑party fulfillment partner that ships the product (e.g., a Doba supplier).
• Pickup Order: An order where you arrange collection or select a pickup modality rather than carrier delivery arranged by the supplier.

3) How to Submit a Return or Refund Request

1. Contact us at support@iamcamping.com or via the contact form within the required timeframe.
2. Provide your order number, a clear description of the issue, and compelling evidence (see Evidence Requirements).
3. Do not return any product until you receive written return instructions and, if applicable, a prepaid return label and Return Merchandise Authorization (RMA).

4) Order Cancellations

Processing window: we aim to process cancellation requests within 3 business days for unshipped orders and 10 business days if the order has shipped. If we fail to process (accept or reject) within those windows, we will refund the order.

5) Returns & Refunds — Eligibility

5.1 Damaged, Defective, or Not as Described

• Report within 7 days of delivery with clear photos/videos showing the issue.
• If a return is required, we provide a prepaid label within 3 business days of approval and refund upon receipt; if a return is not required, we refund within 3 business days of approval.

5.2 Incorrect or Missing Items

• Incorrect product: Full refund or replacement.
• Wrong color/size (function unaffected): Refund or resend with proof (e.g., dated screenshot of your complaint).
• Missing parts: We resend missing parts or issue a partial refund; if function is affected, we resend the product.
• Accessories: We resend missing accessories.

For size issues, please measure according to the correct method and provide photos of your measurements to expedite resolution.

5.3 Non‑Defective “Remorse” Returns

We are not obligated to accept non‑defective remorse returns. If we agree to a return at our discretion, a restocking/return fee (not to exceed 35% of the purchase price) may apply. You are responsible for return shipping unless otherwise required by law.

5.4 Where to Return

Products can be returned to U.S. warehouses only. We generally do not recommend returns due to high international shipping costs and transit risk. If you still wish to return, you must email us first; return within 7 days of receipt after speaking with us and receiving written instructions.

5.5 Return Label — 15‑Day Ship‑Back Requirement (Supplier‑Fulfilled Items)

For supplier‑approved returns, once a return label is issued you (or your customer) must ship the item within 15 days of receiving the label. If the item is not shipped within this period, the supplier may refuse the refund. Please retain a dated drop‑off receipt or carrier scan as proof.

6) In‑Transit Issues

6.1 Package Returned to Us During Transit

• If you request a refund: we refund within 3 business days of your request.
• If you request redelivery: we begin redelivery within 5 business days of your request (additional redelivery fees may apply).

6.2 Package Destroyed in Transit

If the carrier indicates the goods were destroyed in transit and you provide proof (e.g., carrier screenshot), we will either refund within 3 business days of your refund request or begin redelivery within 5 business days. Please submit:

• Photos/videos clearly showing damage.
• A dated screenshot of your complaint or dispute correspondence (e.g., payment gateway/email).
• Return the products if our dispute team requests it.

6.3 Delayed Orders

We will assist with delays as follows (counted from the date the order departed our warehouse):

• Most destinations: no tracking update indicating delivery after 60 days.
• USA: after 45 days.
• Brazil: after 110 days (strict customs clearance).
• For “Packet Liquid Line”: after 100 days to all countries.

Sometimes packages are held at a local post office due to insufficient address, unclaimed status, etc. Contacting or visiting your local post office often expedites delivery. In some regions, deliveries may be routed to self‑pickup lockers/cabinets, which can extend hold times.

6.4 “Delivered” but Not Received

• If tracking shows Delivered, we normally do not refund or resend.
• If you did not receive the package, a non‑delivery certificate with official seal from your local post office is required for review.
• We may conduct a carrier investigation (may take 1–2 months); outcome is not guaranteed.

6.5 Pickup Orders (Customer‑Arranged Transport)

For orders where you choose pickup or otherwise arrange transportation yourself, the supplier will not be responsible for any loss, damage, or delay occurring during transportation. Risk of loss transfers upon pickup. Claims must be pursued with your chosen carrier.

7) Wrong Address / Receipt Information

• If you entered incorrect receipt information, contact us promptly via the contact form or at support@iamcamping.com. We will attempt to update the order; updates or cancellations are not guaranteed.
• If the order has shipped, you must contact the carrier directly to correct the address.
• If delivery occurs to the wrong address you provided, you may attempt a return at your expense. If we receive the goods back in good condition, we refund within 3 business days of receipt or begin redelivery within 5 business days (redelivery fees apply).
• If the order cannot be corrected or returned, you are responsible for the loss.

8) Evidence Requirements & Review

Once you submit an after‑sales request, you must provide compelling evidence within the applicable period. Acceptable evidence includes:

• Clear, unedited photos/videos of the product/packaging showing the issue.
• Carrier or logistics screenshots (with date, tracking number, and status).
• Dated screenshots or PDFs of complaints/disputes or relevant emails.
• Measurement photos for sizing disputes (with measuring device visible).

We determine whether evidence is compelling at our reasonable discretion. If evidence is insufficient or not provided in time, we may reject the request.

9) Logistics & Tracking Issues

• Invalid tracking number: If we provide an incorrect tracking number and fail to correct it within 4 business days, we will refund your order.
• No tracking updates after label creation: If there are no updates for more than 7 business days and you request a refund, we will refund within 3 business days (excluding holidays, extreme weather, or other abnormal events).
• Transit exceeds ETA by 10+ days: If the transit time exceeds the estimated delivery window by 10 days or more and we cannot provide valid updated tracking, you may request a refund, which we will issue within 3 business days (exclusions as above).
• Non‑trackable shipping methods to certain locations: If you chose a method listed below for destinations where tracking is limited, we cannot accept disputes based solely on missing tracking after arrival in‑country.

9.5 Logistics Execution Rules (Supplier‑Fulfilled Items)

• If you select a specific method at checkout and multiple options are offered, suppliers must ship using the exact method you selected. If they do not, you may request a refund.
• “Seller‑Selected Shipping”: For items labeled this way, the supplier may choose the logistics channel at its discretion. Specific carrier/service requests cannot be accommodated.

9.6 Restrictions on Combined Shipments

For multiple orders to the same shipping address, suppliers must ship packages separately unless you have explicitly authorized consolidation. Unauthorized combined shipments entitle you to request a refund. If you want consolidation, contact us before the orders leave the warehouse so we can coordinate with the supplier.

10) Destination Limits

Due to limited international transportation and local restrictions, we cannot accept delivery disputes when orders are shipped to the following destinations:

11) Force Majeure

We are not responsible for delays or damage caused by events outside our reasonable control (e.g., epidemics, geopolitical events, strikes, war, earthquakes, floods, severe weather, customs inspections). We will keep you informed via support@iamcamping.com where practicable.

12) Processing & Refund Timelines

If we fail to process your request within the stated window, we will refund the order.

13) Unacceptable or Out‑of‑Scope Disputes

We cannot accept unreasonable disputes, including but not limited to:

• Buyer remorse (“don’t like it”), unusual product smell, wrong item/SKU ordered by you, or address errors provided by you.
• Claims that the product description was “not real” without objective evidence.
• Differences that were negotiated/acknowledged in advance.
• Tracking data removed by carriers or local posts (beyond our control).
• Packages returned/discarded/detained because the consignee failed to complete required customs formalities under local law.
• Orders whose status is fully closed where third‑party tracking is untraceable.

14) Service Products

• Disputes arising solely from carrier delay or damage may not be refundable for service‑type products.
• Disputes alleging “bad quality” may not be accepted where the supplier is not I Am Camping Co. and no I Am Camping Co. quality inspection occurred.

15) Need Assistance?

If you encounter holidays, abnormal weather, or other unusual situations, please contact us at support@iamcamping.com or call 573‑872‑1644. We will do our best to assist promptly, and in any event will provide a decision within two weeks for such cases.